Terms of Service

This website is operated by CanSilk. Throughout the website, the terms “we,” “us,” “our,” and “company” refer to CanSilk. CanSilk offers this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing anything from us, you accept our “service” and agree to the following terms and conditions (“terms of service,” “terms”), including the additional terms and policies referenced herein and/or available via a hyperlink. These Terms of Use apply to all users of the website, including but not limited to users who are browsers, vendors, customers, purchasers, and/or content providers.

Please read these terms of use carefully before visiting or using our website. By visiting or using any part of the website, you agree to these terms of use. If you do not agree to all the terms of this agreement, then you may not visit the website or use the services. If these terms of use are considered an offer, acceptance is expressly limited to these terms of use.

New features or tools added to the current store are also subject to the Terms of Use. The current version of the Terms of Use is available on this page at all times. We reserve the right to update, change or replace these Terms of Use in whole or in part by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use of the website after any changes are posted means that you accept those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By accepting these Terms of Use, you confirm that you are of legal age in the state or province where you reside, or that you are of legal age in the state or province where you reside and that you have given us permission to allow your minor family members to use this website.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of our products, violate any laws in your jurisdiction.

You may not transmit any worms or viruses or any other materials that contain software that can be used in any way that will interfere with the service or in any way that is harmful to the service or any user of the service.

We reserve the right to refuse service at any time and for any reason.

You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and that (a) transmission may involve transmissions over various networks and (b) changes may be made to comply with the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree that you will not reproduce, duplicate, copy, sell, resell or exploit any part of the service, use of the service, or access to the service or any contact on the website where the service is provided, without our express written permission.

The headings in this agreement are for convenience only and do not limit these Terms and Conditions and have no other effect.

ARTICLE 1 - DEFINITIONS.

In these Terms and Conditions, the following terms have the following meanings:

Withdrawal period: the period during which the consumer can exercise their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with an entrepreneur;

Date: May 29, 2025

Continuing performance contract: a distance contract relating to a series of products and/or services whose delivery and/or performance is spread over time

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

Trader: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract whereby use is made of a system organized by the trader for the sale of products and/or services at a distance, and whereby the contract is concluded by use of one or more means of distance communication;

Means of distance communication: means suitable for concluding an agreement without the consumer and the trader being simultaneously present in the same room.

Terms and conditions: the present terms and conditions of the trader.

ARTICLE 2 - IDENTITY OF THE TRADER

Company Name: CanSilk
Address: Engelandlaan 270, 2711DZ Zoetermeer, Netherlands
Chamber of Commerce Number: 89876989
Email: info@cansilk.com
Phone Number: +31645932815

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to every offer made by the trader and to every distance contract and every order between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not possible, it will be stated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and will be sent free of charge at the consumer's request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph and before the conclusion of the distance contract, be provided to the consumer in such a way that it can be easily stored on a data carrier that allows its use. If this is not possible, it shall be indicated before the conclusion of the agreement where the general terms and conditions can be consulted electronically and that they will be sent free of charge by electronic means or in another manner at the consumer's request.

Insofar as specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always invoke the most favorable provision.

If one or more provisions in these general terms and conditions are wholly or partially invalid or void, the agreement and these general terms and conditions will remain in force for the rest and the relevant provision will be replaced as soon as possible by mutual agreement with a provision that most closely reflects the original intention.

Situations not covered by these general terms and conditions will be assessed in accordance with the spirit of these general terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our general terms and conditions must be clarified in accordance with the spirit of these general terms and conditions.

ARTICLE 4 - THE OFFER

If an offer has a limited period of validity or is subject to special conditions, this will be clearly stated in the offer.

The offer is not binding. The entrepreneur has the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

All images, specifications, and information in the offer are indicative and cannot give rise to compensation or termination of the agreement. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors depicted correspond exactly to the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

The price, excluding import duties and import VAT. These additional costs are at the expense and risk of the customer. Postal and/or courier services apply the special rules for postal and courier services on import. These regulations apply when the goods are imported into the country of destination in the EU, which is also the case here. The postal and/or courier service will charge the VAT (together with any import costs charged) to the recipient of the goods;
any freight costs;
how the agreement is concluded and what actions are required;
whether the right of withdrawal applies
the method of payment, delivery, and performance of the contract;
the time limit for accepting the offer or the period during which the trader guarantees the price;
the rate for distance communication if the costs of using the means of distance communication are calculated in a manner other than the usual rate for the means of communication used;
whether the contract will be archived after completion and how the consumer can consult it;
how the consumer can check and, if necessary, correct the information provided by him in connection with the contract before the contract is concluded;
all other languages in which the contract can be concluded in addition to Dutch;
the codes of conduct to which the trader is subject and the manner in which the consumer can consult these codes electronically; and
the minimum duration of the distance contract in the case of a long-term transaction.

Optional: available sizes, colors, materials.

ARTICLE 5 - THE AGREEMENT

Subject to the provisions of Article 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and of the fulfillment of the conditions set out therein.

If the consumer has accepted the offer electronically, the company shall immediately confirm receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the company, the consumer may terminate the agreement.

If the agreement is concluded electronically, the company shall take appropriate technical and organizational measures to secure the electronic transfer of data and to ensure a secure web environment. If the consumer can pay electronically, the company shall take appropriate security measures.

The company may, within the limits of the law, investigate whether the consumer is able to fulfill his payment obligations, as well as all circumstances and factors that are important for the responsible conclusion of the agreement. If, based on this investigation, the company has good reasons not to enter into the agreement, it has the right to refuse an order or request, stating the reasons, or to impose special conditions for its execution.

Upon delivery of the product or service, the company shall provide the following information in writing or in a manner that enables the consumer to store the information on a durable medium:

The visiting address of the company where the consumer can submit complaints;
The conditions under which and the manner in which the consumer can exercise his right of withdrawal or a clear statement that the right of withdrawal is excluded;
Information about guarantees and existing after-sales service;
The information referred to in Article 4, paragraph 3 of these general terms and conditions, unless the company has already provided this information to the consumer prior to the execution of the agreement;
The conditions for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a long-term contract, the provision in the previous paragraph only applies to the first delivery.

Each contract is concluded subject to sufficient availability of the products concerned.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 30 days. This cooling-off period commences on the day after the day on which the consumer or a person designated by the consumer and known to the consumer has received the products.

During the cooling-off period, the consumer must handle the product and packaging with care. He may only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he must return the product to the entrepreneur with all accessories and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he must notify the company within 30 days of receiving the product. The notification must be made in writing or by email. After the consumer has notified the company that he is exercising his right of withdrawal, the customer must return the product within 30 days. The consumer must be able to demonstrate that the goods have been returned in time, for example by means of a proof of shipment.

If the customer does not notify the company of the withdrawal within the periods specified in paragraphs 2 and 3, or if the product has not been returned to the company, the purchase is final.

ARTICLE 7 - CANCELLATION COSTS

If the consumer exercises his right of withdrawal, the costs of returning the goods shall be borne by him.

If the consumer has paid an amount, the Company shall refund this amount as soon as possible, but no later than 30 days after the withdrawal, provided that the product has already been received by the Online Store or clear proof of the complete return can be provided.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

The Company may exclude the right of withdrawal for products as described in Articles 2 and 3. The exclusion of the right of withdrawal only applies if the Company has clearly stated this in the offer, at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products

that have been manufactured by the entrepreneur according to the consumer's specifications;
that are personalized
that cannot be returned due to their nature;
that are liable to deteriorate or expire rapidly
whose price depends on fluctuations in the financial markets over which the company has no influence;
for single issues of newspapers and magazines;
audio and video recordings and computer software that have been denied by the consumer;
hygiene products that have been denied by the consumer.

Exclusion of the right of withdrawal is only possible for services

relating to accommodation, transport, catering or leisure activities on a specific date or within a specific period;
if the delivery has begun with the express consent of the consumer before the cooling-off period has expired;
relating to betting and lotteries.

ARTICLE 9 - PRICE

I reserve the right to change the prices of the products and/or services offered during the specified period of validity of the offer, including as a result of changes in VAT rates.

Notwithstanding the previous paragraph, the company may offer products or services whose prices are subject to fluctuations in the financial market and over which the company has no influence, at variable prices. This link to fluctuations and the fact that the prices quoted are target prices shall be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal requirements or provisions.

Price increases after 3 months after the conclusion of the agreement are only permitted if they are the result of legal requirements or provisions.

they are the result of legal requirements or provisions; or
the consumer has the right to terminate the agreement with effect from the date of the price increase.

The place of delivery is in accordance with Article 5, paragraph 1, of the VAT Act of 1968 in the country where transport begins. In this case, delivery takes place outside the EU. Accordingly, the postal or courier service will charge the recipient import VAT and customs duties. No VAT will therefore be charged to the company.

All prices are subject to printing and typing errors. The company accepts no liability for the consequences of printing and typing errors. In the event of printing and typing errors, the company is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY

The company guarantees that the products and/or services comply with the agreement, with the specifications stated in the offer, with reasonable requirements of quality and/or usability and with the legal provisions and/or regulations existing at the time of the conclusion of the agreement. If agreed, the company also guarantees that the product is suitable for other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.

Any defects or incorrectly delivered products must be reported to the company in writing within 30 days of delivery. The products must be returned in their original packaging and in new condition.

The company's warranty period corresponds to the manufacturer's warranty period. However, the company is never responsible for the ultimate suitability of the products for a particular use by the consumer, nor for advice on the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or have been handled incorrectly or contrary to the company's instructions and/or packaging;
The defect is wholly or partly attributable to government regulations relating to the nature or quality of the materials used.

ARTICLE 11 - DELIVERY AND PERFORMANCE

The company will take the greatest possible care in receiving and executing orders for products.

The delivery address is the address that the consumer has provided to the company.

With due observance of the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders as soon as possible, but no later than 30 days after the order, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or only partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without incurring any costs and is entitled to compensation.

In the event of termination in accordance with the previous paragraph, the company shall refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination.

If delivery of an ordered product proves impossible, the company shall endeavor to make a replacement product available. At the latest upon delivery, it shall be clearly and fully stated that a replacement product is being delivered.

The right of withdrawal cannot be excluded for replacement products. The costs of the right of withdrawal are borne by the company.

The risk of damage and/or loss of products rests with the company until the moment of delivery to the consumer or a previously designated and known representative, unless otherwise agreed.

ARTICLE 12 - AGREEMENTS FOR THE PERFORMANCE OF SERVICES FOR WHICH THE CONSUMER IS SOLELY RESPONSIBLE

The consumer may terminate an agreement that has been entered into for an indefinite period and that extends to the periodic delivery of products (including electricity) or services at any time, subject to the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate an agreement that has been entered into for an indefinite period and that extends to the periodic delivery of products (including electricity) or services at any time at the end of the agreed term, subject to the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate the agreements referred to in the previous paragraphs:

at any time and is not limited to termination at a specific time or for a specific period;
at least in the same manner in which they were concluded;
always with due observance of the notice period that the entrepreneur has set for itself.

Extension

An agreement that has been entered into for a fixed period and that extends to the periodic delivery of products (including electricity) or the provision of services cannot be tacitly extended or renewed.

Notwithstanding the previous paragraph, an agreement entered into for a fixed period and relating to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a fixed term of no more than three months, on the understanding that the consumer may terminate the extended agreement at the end of the extension period with a notice period of no more than one month.

A fixed-term agreement relating to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate the agreement at any time with a notice period of no more than one month and if the agreement relates to the regular delivery of daily, news, and weekly newspapers and magazines that appear less than once a month, a notice period of no more than three months applies.

A fixed-term contract for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) is not automatically renewed and ends at the end of the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless termination before the end of the agreed duration is contrary to good faith and reasonableness.

ARTICLE 13 - PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the notice period, in accordance with Article 6, paragraph 1. In the case of a service agreement, this period starts after the consumer has received confirmation of the agreement.

The consumer is obliged to inform the company immediately of any errors in the payment details provided or communicated.

In the event of non-payment by the consumer, the company is entitled, subject to the legal restrictions, to charge the costs previously communicated to the consumer.

ARTICLE 14 - COMPLAINTS

Complaints about the performance of the agreement must be submitted to the company within 7 days after the consumer has discovered the defects.

Complaints submitted to the company will be answered within 30 days of receipt. If a complaint requires a longer processing time, the company will respond within 30 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the company's obligations, unless the company indicates otherwise in writing.

If a complaint is found to be justified, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

ARTICLE 15 - DISPUTES

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 - PERSONAL DATA

The transfer of personal data via the store is subject to our privacy policy. Read our privacy policy.

ARTICLE 17 - ERRORS, INACCURACIES, AND OMISSIONS

The information on our website or in the Service may occasionally contain typographical errors, inaccuracies, or omissions regarding product descriptions, prices, promotions, offers, shipping costs, delivery times, and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if the information in the Service or on any linked website is inaccurate at any time without prior notice (even after you have placed your order).

We are not obligated to update, modify, or clarify information in the Service or on any linked website.